Thank you for choosing Bimmer Empire for your automotive needs. We value your satisfaction and strive to provide a hassle-free return experience. Please read our return policy carefully to understand the terms and conditions.
1. Returns and Exchanges:
- We accept returns and exchanges within 30 days of the original purchase date.
- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Returns/exchanges are not accepted for special orders or clearance items
2. Return Process:
- To initiate a return or exchange, please contact our customer service team at firstname.lastname@example.org within 30 days of receiving your order.
- Provide your order number, a detailed reason for the return, and any relevant photos if applicable.
- Once your return is approved, you will receive instructions on how to return the item.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 7-10 business days for the refund to be processed after we receive the returned item.
- Shipping costs are non-refundable.
- If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damaged item.
- We will provide a replacement or offer a full refund, including shipping costs.
6. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective/damaged item.
7. Store Credit:
- In some cases, we may offer store credit as an alternative to a refund.
- Once an order is placed, it cannot be canceled. Please review your order carefully before completing the purchase.
9. Contact Information:
- For any questions or concerns regarding our return policy, please contact our customer service team at email@example.com
Bimmer Empire reserves the right to update or modify this return policy at any time without prior notice. Please check our website for the most up-to-date information.
Thank you for choosing Bimmer Empire. We appreciate your business!